RigConcierge Terms & Conditions

Effective Date: April 7th, 2025

Welcome to RigConcierge (“we,” “us,” or “our”). By accessing or using our website, mobile applications, or any related services (collectively, the “Services”), you agree to abide by the following Terms & Conditions (the “Terms”). If you do not agree with any part of these Terms, you should not use our Services.

1. Overview of RigConcierge

RigConcierge is an operator-led platform that collects, displays, and disseminates user-generated content (reviews, ratings, comments, etc.) about drilling vendors, products, and related services in the upstream oil and gas industry. All content provided through RigConcierge is intended for informational purposes only. We do not independently verify or guarantee the accuracy, completeness, or usefulness of any information posted by users.

2. Acceptance of These Terms

By creating an account, submitting any content, subscribing to our platform, or otherwise accessing the Services, you represent that you:

Have read and understood these Terms.
Agree to be bound by them and to comply with all applicable local, state, national, and international laws and regulations.
Are at least the age of majority in your jurisdiction (and no younger than 13 years old).

If you use our Services on behalf of a company or entity, you represent and warrant that you are authorized to bind that organization to these Terms.

3. User Accounts and Registration

Account Creation: You may need to create an account to access certain features. You agree to provide accurate and current information during registration and to promptly update it if it changes.
Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately if you suspect any unauthorized use of your account.
Termination: We reserve the right to suspend or terminate your account at any time, for any reason, including if we believe you have violated these Terms or applicable laws.

4. User-Generated Content

Definition: “User-Generated Content” includes, but is not limited to, reviews, ratings, comments, images, logos, or other materials you post, submit, or otherwise make available through our Services.
Ownership & Rights: You must own or have the necessary rights, licenses, permissions, or consents to any content you upload. By posting or submitting User-Generated Content, you represent and warrant that you have all necessary rights to grant the licenses contained in these Terms, and that doing so does not violate any law or infringe upon the rights of any person or entity.
Guidelines: When submitting content, you agree that it will not:
- Contain false or misleading information.
- Be defamatory, harassing, threatening, or discriminatory.
- Violate the privacy rights or publicity rights of others.
- Contain advertising, promotional materials, or spam.
- Infringe any intellectual property or proprietary right of any party.
License: By posting User-Generated Content, you grant RigConcierge a non-exclusive, royalty-free, worldwide, transferable, sub-licensable license to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the operation of our Services.
Monitoring & Removal: We may, but are not obligated to, monitor or review User-Generated Content. We reserve the right to remove or edit any content at our discretion, including content that violates these Terms or applicable law.

5. User Conduct & Prohibited Activities

In using our Services, you agree not to:

Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.
Use the Services in a manner that could damage, disable, overburden, or impair our servers or networks.
Engage in any automated use of the system, such as data mining, scraping, or bots.
Circumvent any measures we use to prevent or restrict access to the Services.
Access or attempt to access any data, content, or information not intended for you.

6. Intellectual Property

Ownership: All materials, content, and features (including software, text, graphics, logos, trademarks, images) provided by RigConcierge are owned by or licensed to us and are protected by intellectual property laws.
Limited License: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our Services for your personal or internal business use.
Restrictions: You may not reproduce, modify, distribute, sell, or exploit any portion of our Services without our express written permission.

7. DMCA Registration & Copyright Policy

DMCA Registration: RigConcierge is registered under the Digital Millennium Copyright Act (DMCA) with a designated agent to receive notifications of claimed infringement.
Respect for Copyright: We respect the intellectual property rights of others and ask that you do the same. If you believe any User-Generated Content on RigConcierge infringes your copyright, please notify our designated DMCA agent in accordance with our notice-and-takedown procedure.
DMCA Takedown Procedure:
- Notice: If you are a copyright owner (or an agent thereof) and believe that User-Generated Content on our Services infringes your copyrights, please provide us with a DMCA takedown notice including:
  - A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright.
  - Identification of the copyrighted work claimed to have been infringed.
  - Identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate the material on our Services.
  - Your contact information (address, phone number, email).
  - A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  - A statement, under penalty of perjury, that the information provided in your notice is accurate and that you are authorized to act on behalf of the copyright owner.
- Removal: We will respond to valid notices by removing or disabling access to the allegedly infringing content. We will notify the user who posted the content, if possible.
- Counter-Notice: If you believe the removed content is not infringing, or that you have authorization from the copyright owner to post the content, you may send a counter-notice that complies with the DMCA.
Repeat Infringers: In accordance with the DMCA and other applicable laws, we may terminate user accounts that are deemed to be repeat infringers.

8. Disclaimers

No Endorsement: RigConcierge does not endorse or guarantee the performance of any vendor, service, or product listed or reviewed on our platform.
Informational Purposes: Content on our Services (including user reviews) is provided “as is.” We do not warrant the completeness, reliability, or accuracy of such information.
No Warranty: To the fullest extent permitted by law, RigConcierge disclaims all warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, in no event will RigConcierge, its affiliates, directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages—arising out of or in connection with your use of (or inability to use) the Services, even if we have been advised of the possibility of such damages.

In no event shall our total liability exceed the amount paid by you (if any) for accessing the Services in the twelve (12) months preceding the event giving rise to the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless RigConcierge, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees) arising from:

Your use of and access to the Services.
Your violation of any term of these Terms.
Your violation of any third-party right, including without limitation any intellectual property or privacy right.
Any claim that your User-Generated Content caused damage to a third party.

11. Modifications and Updates

We reserve the right to modify or update these Terms at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will post the revised Terms on our website with a new “Effective Date.” Your continued use of the Services after any such changes constitutes your acceptance of the updated Terms.

12. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to the personal jurisdiction and venue of such courts.

13. Termination

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, any licenses and rights granted to you under these Terms will immediately cease. Sections that by their nature should survive termination shall so survive.

14. Contact Us

If you have any questions, comments, or concerns about these Terms & Conditions, or if you need to submit a DMCA notice, please contact our designated agent at:

RigConcierge

support@RigConcierge.com

(Please include “DMCA Notice” in the subject line.)

By using RigConcierge, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Last Updated: April 7th, 2025