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RigConcierge Privacy Policy

Effective Date: April 7th, 2025

1. Introduction

Welcome to RigConcierge (“we,” “us,” or “our”). We are a Texas-based platform providing operator-led vendor performance insights for the upstream oil and gas industry. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website(s), mobile applications, and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to our collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue using our Services.

2. Information We Collect

We may collect the following types of information:

2.1. Information You Provide Directly

  1. Account Registration: When you create or manage an account with RigConcierge, we may collect your name, email address, telephone number, company name, role/title (e.g., drilling engineer, superintendent), and other relevant contact details.
  2. Profile & Reviews: If you submit vendor ratings or reviews, we collect the text, images, or additional data you include.
  3. Payment Information: If you purchase a subscription or other paid features, we may collect billing information, such as credit card numbers and billing addresses, which may be processed through a third-party payment processor.

2.2. Information Collected Automatically

  1. Usage Data: We automatically collect information about how you interact with our Services, such as your IP address, browser type, device type, operating system, referral URLs, and the pages you visit.
  2. Cookies & Similar Technologies: We may use cookies, web beacons, and other tracking technologies to enhance user experience, analyze site usage, and display relevant advertisements.

2.3. Information from Third Parties

We may obtain information about you from third-party sources, such as:

  • Vendor or Operator Submissions: Users may share information about you or your business in reviews.
  • Analytics Providers: We may receive aggregate demographic or usage data to help us understand how our Services are used.

3. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

  1. Providing and Improving the Services: Create and manage user accounts, display vendor performance data, facilitate user reviews, and personalize user experiences.
  2. Communication: Send administrative or transactional communications (e.g., account confirmations, password resets) and respond to inquiries.
  3. Marketing & Promotions: If you opt in, send you newsletters or promotional materials regarding new features or special offers.
  4. Analytics & Research: Analyze trends, monitor usage, and improve our platform features and functionality.
  5. Legal Compliance & Security: Protect against fraud, enforce our Terms of Service, and comply with applicable U.S. laws and regulations.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences (e.g., login details).
  • Understand and analyze user behavior.
  • Serve relevant marketing and measure ad performance (where applicable).

You may disable cookies through your browser settings; however, doing so might limit certain functionalities of our Services.

5. How We Share Your Information

We may share personal information under the following circumstances:

  1. With Service Providers: We engage third-party companies to support our Services (e.g., hosting, payment processing, analytics). They are authorized to use personal data only as needed to perform tasks on our behalf.
  2. Vendor or Operator Interactions: Your profile data, reviews, or public posts may be visible to other users if you choose to share them publicly.
  3. Business Transactions: If RigConcierge undergoes a merger, acquisition, asset sale, or bankruptcy, user information may be transferred as part of that process.
  4. Legal & Regulatory: We may disclose data to comply with legal obligations, enforce our policies, or respond to lawful requests from public authorities.
  5. Consent: We may share your information in other ways if we have your express consent.

6. Data Security

We employ reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed 100% secure. You use our Services at your own risk.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by U.S. law. We may also retain aggregated or de-identified data indefinitely.

8. Your Rights & Choices

Depending on your location and subject to applicable law, you may have certain rights regarding your personal data, such as:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete information.
  • Deletion: Request the deletion of certain personal data in certain circumstances.
  • Opt-Out of Marketing: If applicable, unsubscribe from marketing emails by clicking the “unsubscribe” link or contacting us directly.

Please note that these rights are not absolute and may be subject to exceptions under Texas or federal law. To exercise any rights, contact us at [support@RigConcierge.com].

9. Children’s Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect or solicit personal information from minors. If you believe we have inadvertently collected a child’s information, contact us to ensure removal.

10. International Users

Although we are based in Texas, United States, users from outside the U.S. may access our services. If you submit personal information to us, you acknowledge that it may be processed in the U.S. or other countries where privacy laws may not be as comprehensive as those in your region. We take steps to ensure adequate safeguards for international data transfers, where applicable.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. If we make material changes, we will post the updated version with a new “Effective Date.” Your continued use of our Services after such updates indicates your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please reach out to:

RigConcierge

support@RigConcierge.com

Last Updated: April 7th, 2025